• How to cancel my subscription?

  You can quickly cancel your subscription by login to your dashboard. go to "Billing" → "Cancel Subscription" and then click on "Cancel subscription" 3. Then click on your subscription 4. Then click on "Cancel SubscriptionFew readers

• What payment methods do you accept?

  We currently only accept payment by credit cards, and wire transfer for Enterprise subscriptions. Paypal and other online payment gateways are not supported at the moment.Few readers

• How to download my invoices?

  You can quickly download all your invoices by: Log in to your dashboard. Go to "Billing" → "Invoices" and then click on "Download invoices". If your subscription is expired and you are unable to reach that page, you should be able to click here and download the invoices. Here you will be aFew readers

• How can I upgrade my subscription?

  You can upgrade your subscription at any time by going here and clicking on the Upgrade button for the plan you are interested in. Example: Let’s say you want to switch from the Startup plan to the Freelance plan onFew readers

• How can I downgrade my subscription?

  You can downgrade your subscription at any time by going here and clicking on the plan you are interested in. Example: Let’s say you want to switch from the Startup plan to the Freelance plan on October 9. Your cuFew readers

• How to change my API key?

  To change your API key follow those steps: Go to Account Settings: (https://storage.crisp.chat/users/helpdesk/website/-/6/6/a/2/66a2759f2b092c00/screenshot-2025-10-17-at-150501ac4tou.png =350x140) Click on the "API key" tab Click on "Change my API key"Few readers

• How to update my billing address?

  You can quickly download all your invoices by: Log in to your dashboard. Go to "Billing" → "Billing Address & VAT" and then click on "Update billing address" Click on the address you would like to change and update itFew readers

• I can't log into my dashboard. What should I do?

  Being unable to log into your ScrapingBee dashboard can be frustrating. And there are two main reasons why this happens: Server-side issues, and Client-side issues. The first thing you need to do, is to make sure that the dashboard is fully functional, and you can use ScrapingBee - System Status page to do that: If it's up and running, as in the image above, thenFew readers

• Can I receive my monthly invoices by email?

  Yes! You can indeed receive your monthly invoices by email. To activate this setting: Open your dashboard, and click on Billing → Billing Email: 2. Input the email address you want to use for billing invoices. 3. Click on "Update billing email". And that should do it! You will be receiving your invoices in that email address from now on.Few readers

• Why is my VAT number invalid?

  If you’re trying to add your VAT number to your billing address on ScrapingBee and receiving an error, it could mean your VAT number isn’t eligible for cross-border transactions within the EU. This can happen for a few reasons, but don’t worry—there’s a way to check and fix it! Possible Reasons Your VAT Number Isn’t Working Not Registered for Cross-Border Transactions – Some VAT numbers are only valid for domestic use and won’t work for EU-wide transactions. Formatting IssFew readers

• What will happen to my unused credits?

  When your subscription expires or is renewed, any unused credits will not roll over. For instance, if you're on the 'Freelance' plan and have utilized 100,000 out of 250,000 credits, upon renewal, you'll receive a fresh allocation of 250,000 credits, and the remaining 150,000 credits will expire. Upgrading or downgrading the subscription would transfer any unused credits to the new subscription. if you're on the 'Freelance' plan and have utilized 100,000 out of 250,000 credits, upon upgrade tFew readers

• How to manage your team?

  If you are on our Business / Business + plan, you will receive access to our team management feature! 🎉 Our Mange team page will allow you to add a new user, remove a user, and changing allocated credits and max concurrency. Add a new user The Mange team page allows you to add new users to yourFew readers

• Manual & Auto Renew Subscription

  Sometimes things won't go as we plan! If you happen to deplete all of your credits, you don't need to wait for the next renewal date as you can either purchase one-time add-ons or you can manually renew your subscription. Manually Renew Your Subscription From the ScrapingBee dashboard, click on the Upgrade Plan button to view our plans page. (https://storage.crisp.chat/users/helpdesk/website/66a2759fFew readers

• Unable to purchase one-time add-on

  Our one-time add-ons are designed for users who have an active subscription plan. Let's say, you are in our 'Freelance' plan, you will get 250,000 credits. If the credit runs out, you need to wait until next month to get credits. To solve this issue, we created the one-time add-on packages. Even though it is not available in the trial plan, if you only need to use ScrapingBee forFew readers

• How to download usage data?

  Our Logs & Analytics page has made it easy to see the logs! Just select the time range and you can see all the logs during that period. Getting Logs From your ScrapingBee Dashboard, click on Logs & Analytics. By default, you will be able to see the logs foFew readers

• How to delete my account?

  If you are sure that you want to delete your account: Visit the Delete account page Check I understand that my account will be deleted Click on the Delete account! This is irreversible buttonFew readers

• How to change credit card details?

  You can easily update your credit card details by: Logging in to your dashboard. Go to "Billing" → "Payment method". Click on "Update credit card details": Finding the payment method tabFew readers

• Available plans explained

  Currently, ScrapingBee has these plans available: Freelance: 250k API credits and 10 concurrent requests for $49.99 per month Startup: 1 million API credits and 50 concurrent requests for $99.99 per month Business: 3 million API credits and 100 concurrent requests for $249.99 per month Business+: 8 million API credits and 200 concurrent requests for $599.99 per month An enterprise-sized plan would differ depending on the price : Enterprise 1: 14 million API credits and 200 concurrent requeFew readers

• Auto Renewal

  Automatic renewal is available for all of our plans. You can always double-check whether it’s included in your plan on this page: https://app.scrapingbee.com/billing/plans You can enable automatic renewal here: https://app.scrapingbee.com/account/manage/managesubscription Once enabled, your subscription will automatically renew when 98% of your API credits have been used. The remainiFew readers

• Do you offer larger trial plans?

  We offer 1000 free API credits when you register an account with us. Usually, this amount of credits is enough for you to test out if our API would be a great fit for your use case. If you ever find yourself needing a bit more room to explore the API during your trial, feel free to reach out to our support team — we’ll be happy to help you out.Few readers

• How to monitor credit usage?

  There are 2 ways you can monitor your usage with our API: You can add that your code/script sends an additional request to our usage endpoint. You can also add that if it reaches a specific limit, it stops sending requests or notifies you. You can return our API headers, which include the SPB-cost header. This header returns how much the request costs, and you can calculateFew readers

• Lost access to my account or seeing usage that you do not recognize

  If you used email login, you should be able to recover your account using the Forgot password option at the bottom of our login page. If you logged in via Google or GitHub, you will need to recover or reset your password on their end. If you use AI agents to help you write code, try to avoid sharing your API key with them, as they may expose it to other users. If you notice credits being useFew readers

• Do you have usage based pricing or one-time prepay credits?

  This is not something we currently offer. Feel free to contact our support team via chat or email, and we will log it as feedback. This may help increase the likelihood of the feature being added in the future. We do offer one-time credit purchases, but they only add credits to your existing subscription and will expire when your subscription renews or expires. You can look into using our API via RapidAPI: https://rapidapi.com/daolf/api/scrapingbee/pricing The pricing is per request, so thereFew readers

• Logs and analytics

  We have a detailed usage analytics page available if you ever want to check your credit usage for a specific time period or see your top targets. You can access it here: https://app.scrapingbee.com/analytics Here you can see the targets, the response codes received for those targets, how many requests were sent, and how many credits were used for those requFew readers

• How to unsubscribe from our newsletter?

  If you deleted your account and wish to stop receiving emails from us, you can unsubscribe from any of our emails by scrolling to the bottom of the email and clicking Unsubscribe.: This will stop us sending any newsletters and updates regarding your plan. It will not stop sending our support team responses.Few readers

• Can I pause/transfer my subscription or can I transfer my credits?

  Pausing a subscription is not a feature we currently offer. Once you purchase a plan, it will either expire or renew after 30 days. You may contact our support team to request a possible plan extension as a one-time exception. Transferring a subscription or credits to another account is also not something we offer by default. However, you can consider adding team members if you are on a Business plan or higher: https://help.scrapingbee.com/en/article/how-to-manage-your-team-1y730bu/ (httpsFew readers